TERMS AND CONDITIONS

Effective from: 20.12.2023

1. GENERAL

1.1. Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.

1.2. Copyright © 2024 www.jeetcity.com is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by Curaçao Gaming Control Board (license no.OGL/2023/174/0082).

1.3. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

1.4. All operations of the casino, including bonuses, promotions, and any related activities, are based on Coordinated Universal Time (UTC). This standard ensures consistency and clarity for all players, regardless of their local time zones.

2. CHANGES TO TERMS AND CONDITIONS

The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

3. WHO CAN PLAY

3.1. The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

3.2. The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

3.3. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations. The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

3.4. Any bonuses are not available to players from Sweden and Japan, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.

3.5. Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cuba, Curaçao, Cyprus, Czechia, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kiribati, Korea, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn, Poland, Portugal, Qatar, Romania, Russian Federation, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

4. AVAILABILITY OF GAMES

Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.

Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

4.1. Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

4.2. Blacklisted Territories

All NetEnt Casino Games may not be offered in the following territories:Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

4.3. Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:

4.3.1. In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

4.3.2. In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

4.3.3. In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.

4.3.4. In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

4.3.5. In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.

4.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

4.5. Players from Canada are not eligible to play the games from 1x2Gaming, ATMOSFERA, Authentic Gaming, Blueprint, Casino Technology, ELK, Epic Media (Merkur, Kiron), Every Matrix (Spearhead), Groove Gaming (Fugaso, Felix Gaming), Gaming1, High5, Infingame, iSoftBet, Nolimit City, ORYX (Gamomat, givme, golden hero, Peter&Sons), Big Time Gaming, Thunderkick.

4.6. Players from Canada Ontario are not eligible to play the games from NetEnt, 1x2Gaming, 3oaks, Amatic, Authentic Gaming, Booming Games, Evolution Gaming, Netent, Red Tiger, Ezugi, Octoplay, Playtech, Playngo, Pragmatic Play, Push Gaming, Relax Gaming (Relax, BTG, Hacksaw, High5), Quickfire, QuickSpin, SmartSoft Gaming, Red Tiger, Yggdrasil, Wazdan.

4.7. The following game providers are not available to players from Canada in select regions: Evolution Gaming/Netent/Red Tiger (via Evolution integration) (Alberta, British Columbia, Manitoba, Ontario, Quebec), Ezugi (Alberta, British Columbia, Manitoba, Ontario, Quebec), Playngo (Quebec, Ontario), Fantasma (Quebec), Red Tiger (Alberta, British Columbia, Manitoba, Ontario, Quebec), Yggdrasil (Ontario and Kahnawake).

5. ACCEPTED CURRENCIES

The website allows playing for the following currencies: EUR, USD, CAD, AUD, NZD, NOK, BTC, USDT, ETH, DOG.

6. FEES AND TAXES

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

7. GAME RULES

By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.

8. DISCLAIMER OF LIABILITIES

8.1. By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

8.2. The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

8.3. In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

8.4. If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

8.5. The Casino, its directors, employees, partners, service providers:

- do not warrant that the software or the Website is/are fit for their purpose;

- do not warrant that the software and Website are free from errors;

- do not warrant that the Website and/or games will be accessible without interruptions;

- shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

8.6. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

8.7. You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

9. USE OF PLAYER ACCOUNT

9.1. Each player is allowed to create only one (1) personal account. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

9.2. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account. The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

9.3. You must maintain your account and keep your details up-to-date. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.Any player's winnings, whether acquired through gameplay with bonuses or using real funds, may be subject to confiscation in the event that the player fails to provide the required KYC information in its entirety within 40 days from the date of the request.

10. ANTI-FRAUD POLICY

10.1. In the event of chargeback at the account, the casino reserves the right to:

- charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;

- claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);

- close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act;

10.2. The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

- use of stolen cards;

- chargebacks;

- creating more than one account in order to get advantage from casino promotions;

- providing incorrect registration data;

- providing of forged documents;

- any other actions which may damage the Casino;

10.3. The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

10.4. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure. Any player's winnings, whether acquired through gameplay with bonuses or using real funds, may be subject to confiscation in the event that the player fails to provide the required KYC information in its entirety within 40 days from the date of the request. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

10.5. Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.

10.6. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

11. DEPOSITING

11.1. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Contact our support team at support@jeetcity.com to inquire about the payment methods which are most favorable for your country of residence.

11.2. Using third party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

11.3. Please note that the minimal amount of deposit is EUR 20 / USD 20 / CAD 30 / AUD 30 / NZD 30 / NOK 200 / USDT 5 / BTC 0.0001 / LTC 0.01 / ETH 0.002 / DOG 1 or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.

11.4. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

12. WITHDRAWAL POLICY

12.1. The minimal amount for withdrawal is EUR 20 / USD 20 / CAD 30 / AUD 30 / NZD 30 / NOK 200 / BTC 0.0012 / USDT 20 / ETH 0.0174 / DOG 284.6 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

12.2. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

12.3. The Casino reserves the right to request verification documents before being able to process your withdrawal (ID, payment systems, utility bills еtc), in line with standard KYC (Know Your Customer) procedures, even if similar or other documentation has previously been provided by you.

12.4. For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom. Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

12.5. All Bank Transfer payouts are in principle processed within seven (7) banking days. Please keep in mind that you will be able to request a Bank Transfer EUR/CAD/AUD/NZD/NOK payout.

12.6. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16 / USD 16 / CAD 24 / AUD 24 / NZD 24 / NOK 160 / BTC 0.00096 / USDT 16 / ETH 0.01392 / DOG 227.68.

12.7. The maximum withdrawal amount processed to a player is €5,000 / $5,000 / $7,500 / A$7,500 / NZ$7,500 / 50,000 NOK / 50,000 INR / BTC 0.3 / USDT 5,000 / ETH 4.35 / DOG 71,150 per day, €10,000 / $10,000 / $15000 / A$15000 / NZ15000 / 100000 NOK / 100000 INR / BTC 0.3 / USDT 10000 / ETH 4.35 / DOG 142500 per week and €20,000 / $20,000 / $30,000 / A$30,000 / NZ$30,000 / 200,000 NOK / 2000,000 INR / BTC 0.6/ USDT 20,000 / ETH 10 / DOG 200,000 per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

12.8. All progressive jackpot wins will be paid in full.

12.9. Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

12.10. In order to be able to create withdrawal requests your phone number should be verified. You can verify it in your Profile.
If you have any questions regarding phone number verification you can always contact our support team by sending us a request via support@jeetcity.com.

12.11. All requests for withdrawals are usually processed within 48 hours. The actual transaction times may vary for the different payout methods. In most cases, it will happen immediately after initiating the payment. Some payment methods may require up to 7 working days to process your cashout.

13. REFUND POLICY

13.1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

13.2. If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

13.3. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties. All costs that may occur upon refund procedure are on the player.

13.4. Contact our support team at support@jeetcity.com to inquire about the possibility of the refund. List of required documents to proceed with the refund (please note that additional documents could be requested): Photo of ID, Photo or screenshot of the payment system, Photo or screenshot of the document confirming the current address. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure. All Refunds payouts are in principle processed between five and seven (5-7) banking days.

14. DORMANT ACCOUNTS

14.1. An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of EUR 10 / USD 10 / CAD 15 / AUD 15 / NZD 15 / NOK 100 / BTC 0.006 / USDT 10 / ETH 0.0087 / DOG 142.3 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

14.2. You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.

15. EXPIRY PERIOD

You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.

16. COMPLAINTS

16.1. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

16.2. Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

16.3. Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party.

16.4. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

16.5. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.

17. NON TRANSFERABILITY

You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

18. ARBITRATION

All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.

19. KYC VERIFICATION

19.1. By registering an account with the Company, you declare:

- that you are at least 18 years old;

- that the details you have given are correct and up to date;

- that money deposited in your Account belongs to you;

- that money deposited in your Account does not come from any illegal activity;

19.2. The Company is subject to and complies with various laws, regulations and guidelines for preventing money laundering and the financing of terrorism. The Company is under an obligation to examine suspicious transactions and/or activities and shall, if circumstances so require, report such transactions and/or activities to the relevant authorities. In cases where suspicious transactions/activities have taken place, the Company is entitled and, in some cases, obliged to suspend, block or close the gaming Account(s) of the player(s) concerned. In accordance with the applicable law, any funds in the Account(s) in question may be withheld by the Company or the relevant authorities.

19.3. All transactions carried out by a player will be examined in accordance with the requirements relating to the prevention of money laundering and the financing of terrorism.

19.4. In order for us to adequately carry out the required identification and verification checks, it may be necessary for us to contact you and request that you directly provide us with further information and documentation.

19.5. Any player's winnings, whether acquired through gameplay with bonuses or using real funds, may be subject to confiscation in the event that the player fails to provide the required KYC information in its entirety within 40 days from the date of the request.

20. BREACH OF THE TERMS and CONDITIONS

If you commit a breach of the Conditions, we reserve the right to:

- suspend your Account temporarily, preventing you from placing any further bets or wagers, participating in any of the games or making use of any of the services available through the Website, until such time as the material breach is resolved, in the event that it is possible to resolve such breach;

- close your Account permanently, preventing you from placing any further bets or wagers, participating in any of the games or making use of any of the services available through the Website indefinitely;

- confiscate any winnings generated as a direct or indirect result of the material breach committed by you;

- forfeit any bonuses and/or other financial incentives awarded to you;

- seek any other remedy available to us by law to compensate for the damages incurred by us as a direct or indirect result of the material breach committed by you.